Frequently asked questions.

Compression stockings are sized by measuring the circumference of your ankle, calf, knee, and thigh — and the length of your leg. Measurements should be taken in the morning before swelling develops, using a flexible medical measuring tape. Our Size Guide walks you through each measurement point. For the most accurate fit, we recommend a professional fitting with one of our certified specialists.

If your measurements fall between standard sizes, our specialists will advise on the best fit. In many cases, a custom flat-knit garment made to your exact measurements is the right solution — particularly for Lymphedema, CCL 3, or complex body shapes. Custom garments are made by Juzo Germany to your precise specifications.

In-clinic — visit our Business Bay, Dubai clinic (30–45 min) Home visit — our specialist comes to you in Dubai or Abu Dhabi (45–60 min) Virtual — guided video consultation (20–30 min) WhatsApp — for simple ready-made orders (10–15 min)

In-clinic and virtual fittings are complimentary when you purchase a garment through Healfit. Home visits may incur a travel fee depending on location. Contact us to confirm availability and any applicable charges for your area.

Yes — we offer home visit fittings in Abu Dhabi. We also serve patients across the GCC including Muscat. Contact us to arrange a convenient time and confirm availability in your area.

Wear loose-fitting clothing that allows easy access to the area being measured — shorts or loose trousers for leg fittings, short sleeves or sleeveless for arm sleeves. Avoid tight clothing that might affect measurement accuracy.

Most varicose vein conditions are treated with CCL 2 (23–32 mmHg). For mild symptoms or prevention, CCL 1 may be sufficient. For severe varicose veins with deep vein involvement, CCL 3 may be indicated.

CCL 1 (18–21 mmHg) — mild compression for prevention, travel, heavy legs, and early-stage conditions. Easiest to put on. CCL 2 (23–32 mmHg) — moderate compression for active varicose veins, oedema, and post-surgical recovery. Noticeably firmer. The most commonly prescribed class.

For general travel and DVT prevention, CCL 1 (18–21 mmHg) is recommended. Passengers with existing venous conditions or a history of DVT should consult their doctor — CCL 2 may be more appropriate.

Yes — CCL 3 and CCL 4 garments require a medical prescription. Our team works with your doctor’s referral and will confirm requirements during your fitting consultation.

Circular knit — seamless, stretchy, available in standard sizes. Ideal for CCL 1–2 and standard body shapes. Flat knit — sewn from panels, custom-made to your exact measurements. Suitable for all compression classes, complex body areas, Lymphedema, burns, and scar therapy.

Visa, Mastercard, American Express, Apple Pay, Google Pay, and Cash on Delivery. We also offer Tabby and Tamara buy-now-pay-later — split your payment across 4 interest-free instalments.

Yes. A VAT invoice is available for download from your order confirmation page and from My Account → My Orders. Contact us if you need a specific format for insurance or employer reimbursement.

Ready-made orders can be cancelled or modified within 2 hours — contact us immediately via WhatsApp. Custom flat-knit orders cannot be cancelled once sent to production at Juzo Germany.

Yes — we have a dedicated programme for healthcare professionals, hospitals, and rehabilitation centres. Visit our For Healthcare Professionals page or contact us directly.

Ready-made items: same-day dispatch for orders before 12pm. Delivery within Dubai within 24 hours. Across UAE 2–3 business days. Custom flat-knit garments: 3–4 weeks from Juzo Germany. We’ll keep you updated by WhatsApp throughout.

Yes — all Emirates including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. We also ship to Oman, Saudi Arabia, Kuwait, and other GCC countries.

Yes — a tracking link is sent by email and WhatsApp once dispatched. Track anytime via Track My Order using your order number and email. For custom orders, we provide regular WhatsApp updates throughout production and shipping.

Contact us immediately via WhatsApp or phone. We’ll investigate and provide an update within 2 hours during business hours. In cases of courier loss, we will resend your order at no additional charge.

Ready-made garments can be returned within 14 days of delivery if unworn and in original packaging. Due to the medical and hygienic nature of compression garments, worn items cannot be returned unless there is a manufacturing defect. Custom flat-knit garments cannot be returned as they are made specifically to your measurements. Manufacturing errors are replaced at no cost.

Yes — if your ready-made garment doesn’t fit and has not been worn, contact us within 14 days to arrange an exchange. We recommend booking a fitting before ordering to ensure the correct size.

Contact us within 7 days with photos of the defect. We will arrange a free replacement or full refund. Juzo Germany garments carry a quality guarantee — defects are rare but taken very seriously.

Yes — machine washable at 40°C on a gentle cycle. Use a specialist compression detergent and a mesh laundry bag. Avoid fabric softener, tumble drying, and ironing — heat and chemicals degrade elastic fibres and reduce therapeutic compression.

Medical compression garments typically last 4–6 months with daily wear and correct washing. After this the elastic fibres lose their compression properties. We recommend replacing every 6 months or as advised by your specialist.

Turn the stocking inside out to the heel. Place your foot in and gradually pull the stocking up, smoothing out wrinkles as you go. Never pull from the top — this damages the fabric. Our Arion Easy-Slide systems and Special Grip Gloves make donning significantly easier, especially for higher compression classes.

Standard compression stockings should generally be removed at night. However, some conditions — particularly Lymphedema — may require specialist night garments. Juzo SleepCompress night garments are specifically designed for overnight compression therapy.

Ready-made — standard sizes (I–VI), in stock, dispatched within 24 hours. Suitable for most people with typical limb proportions. Custom flat-knit — made to your exact measurements at Juzo Germany. Ideal for complex shapes, advanced conditions (CCL 3–4), Lymphedema, burns, and scar therapy. Production takes 3–4 weeks.

Custom flat-knit garments typically arrive within 3–4 weeks from the date measurements are confirmed. We send WhatsApp updates at each stage: order confirmed → sent to Juzo → in production → dispatched from Germany → arrived UAE → out for delivery.

Yes. Custom Juzo Expert garments are available in 30+ colours including Batik and Dip-Dye collections. Fabric options include standard, antibacterial Silver, and skin-friendly Cotton. Our specialists will guide you through all options during your fitting.

Virtually any body area — arms, hands, fingers, thorax, shoulder, head, neck, legs, feet, and toe caps. Including combination garments and specialist units for burn rehabilitation and scar therapy.

CCL 1 and most CCL 2 ready-made garments do not require a prescription. CCL 3 and CCL 4, and all custom flat-knit therapeutic garments, require a medical prescription. If you have a doctor’s referral, bring it to your fitting.

Insurance coverage varies by provider and policy. Many UAE insurance plans cover medically prescribed compression therapy. We provide a detailed VAT invoice you can submit to your insurer. Contact us if you need specific documentation to support a claim.

Yes — caregivers, family members, and healthcare professionals can purchase on behalf of a patient. For custom garments, the patient’s measurements are required. Our team is experienced in supporting carers through the ordering process.

Yes. Our fitting specialists are certified in medical compression therapy and trained directly by Juzo Germany. Our clinic is trusted by physicians and rehabilitation centres across the UAE.